الإدارة الإقليمية
Service akimat: services and requests in a single window
- العميل
- يُفصح عنه بموافقة العميل
- الحالة
- قيد التشغيل
Context
Service information was scattered across sources, the list of required documents was unclear to residents, and service quality was measured irregularly.
Challenge
Give residents clear service navigation and a transparent request status, and give the akimat a manageable request flow.
TEQ solution
The Ashyq Ukimet platform was launched: a service catalogue with document requirements, a single request window, appointment booking and service quality scoring. The interface and notifications work in Kazakh and Russian. The system is in production.
Discuss a similar project
حدّثنا عن المشروع — سيقترح فريق TEQ صيغة مناسبة للبحث أو التطوير أو التنفيذ.