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TEQ World

TEQ — 面向政府与企业的数字系统

为政府与企业设计数字系统

我们把行业专长、软件工程、系统集成、数据与人工智能结合起来——从构想到可运行的系统。

洽谈项目查看解决方案
政府企业公民数据软件产品基础设施AI智能体
将光标移到节点上可高亮其连接

已确认的数据

我们只发布经 TEQ 确认的数据。

成立时间
自 2018 年
已交付项目
50+
覆盖地区
哈萨克斯坦全部地区
运行中的系统
20+
系统用户
50,000+
行业
8
支持 SLA
24/7

三大方向

服务政府、企业与软件研发

每个方向都建立在同一工程基础之上：架构、集成、数据与智能层。

  • 公共部门

    GovTech、数字政务、公民诉求、呼叫中心、预算管理、智慧城市、公共安全与视频分析。

    • Digital public services and a service-first approach
    • Citizen requests and a unified contact centre
    • Budget processes and public participation
    • Public safety and video analytics
    • Smart City and situational centres
    • Inter-agency integration and data exchange
    了解详情

  • 私营部门

    流程自动化、CRM、企业级平台、数据分析、信息系统集成与 IT 外包。

    • End-to-end process automation
    • CRM and a single customer profile
    • Enterprise platforms and portals
    • Analytics and management reporting
    • IT landscape and API integration
    • IT outsourcing and support
    了解详情

  • 软件开发

    定制 Web 与移动系统、产品研发、架构设计、API、集成、Data & AI、DevOps 与运维支持。

    • Architecture and design
    • API-first and microservices
    • Automated and load testing
    • CI/CD, DevSecOps and observability
    • Data, analytics and AI
    • Support and evolution
    了解详情

TEQ Intelligent Solutions

TEQ 解决方案

不是彼此孤立的产品清单，而是共享 AI 层与集成原则的互联技术生态。

查看完整生态
  • 已投入运行AI 模块可用

    项目管理系统

    统一的项目组合计划、任务与报告体系。

    业务问题
    Project data lives in spreadsheets, emails and slide decks. Statuses are updated manually, risks surface late and assignments get lost.
    数字内核
    Unified registry of projects and portfoliosHierarchy of goals, phases, tasks and assignmentsSchedules and deadline control
    行业
    Public administration · Quasi-public sector · Enterprise
    了解详情
  • 已投入运行AI 模块可用

    统一呼叫中心

    面向公民与客户的全渠道统一受理入口，并支持 SLA 管控。

    业务问题
    Requests arrive through disconnected channels and are tracked separately. Topics are set manually, routing takes time and answer quality varies.
    数字内核
    Omnichannel request intakeUnified request cardClassification and routing
    行业
    Public administration · City services · Service companies
    了解详情
  • 已投入运行AI 模块可用

    数字预算管理

    在统一流程中完成预算编制、审批与执行监控。

    业务问题
    Requests come in different formats, justifications are scattered, deviations surface after the fact and scenario analysis is manual.
    数字内核
    Budget request registryApproval routesLink between request, justification and document
    行业
    Public administration · Quasi-public sector
    了解详情
  • 已投入运行AI 模块可用

    数字检查站

    在检查节点对文件与申请进行数字化处理并校验完整性。

    业务问题
    Document checks are manual, criteria are interpreted differently and the applicant learns about a missing document too late.
    数字内核
    Request intake and registrationDocument recognition and parsingCompleteness checklists
    行业
    Public administration · Transport and logistics · Public safety
    了解详情
  • 已投入运行AI 模块可用

    Ashyq Ukimet 服务型阿基马特

    服务型阿基马特平台：政务服务、诉求与反馈一窗集成。

    业务问题
    Service information is scattered across sources, the required documents are unclear and service quality is measured irregularly.
    数字内核
    Service catalogue with descriptions and requirementsSingle window for requestsSmart queue
    行业
    Regional administration · City services · Public services
    了解详情
  • 已投入运行AI 模块可用

    客户关系管理系统

    统一客户档案、沟通记录与可管理的商机流程。

    业务问题
    Communication history sits in mailboxes and messengers, tasks get lost and deal probability is judged subjectively.
    数字内核
    Single customer profile (Customer 360)Cross-channel communication historyDeal funnel and stages
    行业
    Enterprise · Services · Retail
    了解详情

TEQ Intelligence Layer

面向数字系统的智能层

我们将受控的 AI 智能体接入文档、数据、API 与信息系统。智能体协助员工分析信息、执行获授权的操作并监控流程。

从数据到员工的完整链路

  1. 1数据Documents, registries, databases, event streams, video and source APIs.
  2. 2知识库A secured knowledge base with access control and versioning.
  3. 3模型Model Gateway: the right model per task, quotas, private perimeter.
  4. 4智能体An agent with a role, instructions, constraints and audited actions.
  5. 5工具Permitted tools: search, calculation, API calls, MCP servers.
  6. 6信息系统Writing the result back through controlled interfaces.
  7. 7员工An authorised employee reviews and confirms the decision.

平台层包含哪些能力

  • Agent OrchestratorManages agent roles, step sequencing and task handover between agents.
  • Enterprise RAGRetrieval and answer generation over corporate documents, respecting the user's access rights.
  • Защищённая база знанийA store of approved materials with versioning, sources and validity periods.
  • Model GatewayA single entry point to models: task routing, quotas, cost control and private perimeter.
  • API GatewayControlled access for agents and external systems with authentication and rate limits.
  • MCP-серверыConnecting tools and data sources to agents over a standardised protocol.
  • A2A-интеграцииAgent-to-agent interaction with fixed contracts and audit logging.
  • Инструменты и API агентовThe list of permitted operations: search, calculations, reads and writes to information systems.
  • Identity and Access ManagementA single rights model: an agent acts only within the user's or role's authority.
  • ЖурналированиеAn immutable trail of requests, answers, sources used and operations performed.
  • Human-in-the-loopMandatory human confirmation points for accountable operations.
  • AI ObservabilityObservability of quality, latency, cost and tool usage frequency.
  • AgentOpsAgent operations: versions, releases, regressions, incidents and on-call.
  • GuardrailsConstraints on topics, actions and data, including prompt injection protection.
  • Evaluation pipelinesTest sets and metrics that gate the release of an agent version.
  • Защита персональных данныхMasking, minimisation and control over personal data passed to models.
  • Казахский и русский языкиTwo-language support in voice and text scenarios, including domain terminology.
  • On-premise и private cloudDeployment inside the client's perimeter, including closed network segments.
我们如何落地 AI

服务

九大全周期服务组

从数字化成熟度评估到系统运维与 AgentOps as a Service。

服务目录

项目与案例

精选项目

每个案例采用统一结构：背景、目标、解决方案、团队职责、架构、技术栈、实施过程与已确认的结果。

项目目录

完整交付周期

从调研到长期运维

统一流程，每个阶段都有固定交付物。

  1. 1调研We study processes, constraints, regulations and data.
  2. 2需求We fix functional and non-functional requirements.
  3. 3架构We design the target architecture, integrations and data model.
  4. 4UX/UIWe design scenarios, interfaces and accessibility.
  5. 5开发We build in iterations with working demos.
  6. 6集成We connect adjacent systems, APIs and data sources.
  7. 7测试Functional, load, integration and security testing.
  8. 8上线Deployment, data migration and user training.
  9. 9运维Support, evolution, SLA and cost of ownership.

技术架构

TEQ 系统的构成

架构分层：交互渠道、业务逻辑、AI 与智能体、集成与 API、数据、基础设施以及贯穿全局的安全。

选择某一层查看其组成

交互渠道

Web portals, personal accounts, mobile apps, contact centre, chat channels, kiosks and operator workplaces.

教育培训

AIKEY 平台认证

通过 AIKEY 平台提升专业技能。课程以实践与真实项目任务为核心。

前往认证页面验证证书
  • Training built around practical assignments
  • Experienced instructors at every stage
  • Work on real projects and applied tasks
  • A certificate confirming the competencies gained

解决方案与 AI 能力的状态

我们区分已经运行的能力与仅为建议的能力。状态仅在 TEQ 确认后标注。

方括号中的内容为占位符，待 TEQ 确认实际数据后填写。

  • 已实现The capability is implemented in the product.
  • 已投入运行The system is running at a customer site.
  • AI-readyThe architecture is ready for the AI layer.
  • AI 模块可用The AI module is built and connected separately.
  • 可开展试点A limited pilot deployment is possible.
  • 开发中The capability is under development.
  • 发展构想A development direction that requires further work.

有需要变成可运行系统的业务问题吗？

请介绍您的项目，TEQ 团队将提出可行的调研、开发或实施方案。

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