Regional administration · City services · Public services
الأكيمات الخدمي Ashyq Ukimet
منصة الأكيمات الخدمي: الخدمات والطلبات والتغذية الراجعة في نافذة واحدة.
القيمة المقترحة
Residents get clear service navigation and transparent request statuses; the akimat gets a manageable request flow and quality measurement.
التحدي
Service information is scattered across sources, the required documents are unclear and service quality is measured irregularly.
لمن
- Akimats and regional structures
- City services
- Residents
- Digital transformation leaders
النواة الرقمية
- Service catalogue with descriptions and requirements
- Single window for requests
- Smart queue
- Resident account
- Service quality assessment
- Service analytics
الوحدات الوظيفية
- Service navigator
- Appointments and queue
- Request intake and processing
- Status notifications
- Surveys and quality scoring
- Executive dashboard
البنية
- 01
Channels
- Resident portal
- Mobile app
- Kiosks at service centres
- Contact centre
- 02
Business logic
- Service regulations
- Request routing
- Queue and appointments
- SLA and quality control
- 03
AI layer
- Citizen Services Agent
- Kazakh and Russian consultations
- Document checklist generation
- Service quality analysis
- 04
Data
- Service registry
- Request history
- Quality metrics
- Resident profile
TEQ Intelligence Layer
طبقة الذكاء
- Public service navigationوحدة ذكاء اصطناعي متاحة
- Consultations in Kazakh and Russianوحدة ذكاء اصطناعي متاحة
- Document checklist generationوحدة ذكاء اصطناعي متاحة
- Smart queueجاهز للذكاء الاصطناعي
- Service quality analysisوحدة ذكاء اصطناعي متاحة
- Citizen Services Agentوحدة ذكاء اصطناعي متاحة
وحدات الذكاء الاصطناعي مطوَّرة وقابلة للتوصيل بالحلول، لكنها ليست قيد التشغيل الفعلي لدى العملاء بعد — وهي متاحة لمشروع تجريبي أو للتنفيذ.
الوكلاء القابلون للتوصيل
Citizen AI Agent
وحدة ذكاء اصطناعي متاحةAnswers routine citizen questions and explains required documents and the service procedure in Kazakh and Russian.
- Search over the service knowledge base
- Document checklist generation
- Escalation to a human operator
Makes no service decisions. Answers come only from the approved knowledge base; ambiguous cases are escalated to an operator.
Document AI Agent
وحدة ذكاء اصطناعي متاحةRecognises documents, checks completeness, detects discrepancies and prepares a routing card.
- OCR and field extraction
- Checklist validation
- Registry cross-check
- Request routing
Approval or rejection is decided by an authorised employee. The agent records the basis of every check.
Analytics AI Agent
وحدة ذكاء اصطناعي متاحةPrepares analytical commentary on metrics, detects anomalies and drafts reports.
- Data mart queries
- Anomaly detection
- Scenario modelling
- Report draft
Every conclusion references its data source. Publishing a report requires confirmation.
سيناريو العمل
A typical scenario: from event to confirmed result.
- 11A resident describes their situation in their own words.
- 22The agent selects the relevant service and builds the document checklist.
- 33The resident books an appointment or submits the request online.
- 44An akimat employee processes the request and confirms the outcome.
- 55The resident rates the service; the rating feeds the executive analytics.
التكاملات
- Government information systems (per regulation)
- Unified contact centre
- Document management systems
- Payment and notification services
الأمن
- Protection of residents' personal data
- Employee access control
- Audit logging of request handling
- Kazakh and Russian support in the interface and notifications
دور الإنسان
AI advises and prepares the document checklist. The service is delivered and confirmed by an akimat employee.
في العمليات الحكومية والمالية والمرتبطة بالأمن يعتمد القرار النهائي موظف مخوَّل. أما الذكاء الاصطناعي فيحلّل البيانات ويجهّز التوصية.
ناقش تنفيذ الحل
صف نطاق التنفيذ — سنقترح صيغة دراسة أو مشروع تجريبي أو مشروع متكامل.