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TEQ World

Public sector

Digital systems for government bodies

GovTech, digital services, citizen requests, contact centres, budgeting, Smart City, public safety and video analytics.

Discuss a projectView solutions

Perimeter requirements

We design for on-premise or closed-perimeter hosting, with access control, audit logging and Kazakh and Russian language support.

Who we work with

  • Government bodies
  • Quasi-public organisations
  • Akimats and regional structures
  • Digital transformation leaders

What we cover

  • Digital public services and a service-first approach
  • Citizen requests and a unified contact centre
  • Budget processes and public participation
  • Public safety and video analytics
  • Smart City and situational centres
  • Inter-agency integration and data exchange

TEQ Intelligent Solutions

TEQ solutions

The solutions share the same principles: common integration interfaces, a single access model, a shared data layer and a pluggable AI Intelligence Layer.

All solutions
  • In productionAI module available

    Project management system

    A single perimeter for planning, assignments and portfolio reporting.

    Challenge
    Project data lives in spreadsheets, emails and slide decks. Statuses are updated manually, risks surface late and assignments get lost.
    Digital core
    Unified registry of projects and portfoliosHierarchy of goals, phases, tasks and assignmentsSchedules and deadline control
    Industry
    Public administration · Quasi-public sector · Enterprise
    Learn more
  • In productionAI module available

    Unified contact centre

    A single intake point for citizen and customer requests across all channels with SLA control.

    Challenge
    Requests arrive through disconnected channels and are tracked separately. Topics are set manually, routing takes time and answer quality varies.
    Digital core
    Omnichannel request intakeUnified request cardClassification and routing
    Industry
    Public administration · City services · Service companies
    Learn more
  • In productionAI module available

    Digital budgeting

    Budget planning, approval and execution control in one process.

    Challenge
    Requests come in different formats, justifications are scattered, deviations surface after the fact and scenario analysis is manual.
    Digital core
    Budget request registryApproval routesLink between request, justification and document
    Industry
    Public administration · Quasi-public sector
    Learn more
  • In productionAI module available

    Digital checkpoint

    Digital document and request processing at control points with completeness checks.

    Challenge
    Document checks are manual, criteria are interpreted differently and the applicant learns about a missing document too late.
    Digital core
    Request intake and registrationDocument recognition and parsingCompleteness checklists
    Industry
    Public administration · Transport and logistics · Public safety
    Learn more
  • In productionAI module available

    Ashyq Ukimet service akimat

    A service akimat platform: services, requests and feedback in a single window.

    Challenge
    Service information is scattered across sources, the required documents are unclear and service quality is measured irregularly.
    Digital core
    Service catalogue with descriptions and requirementsSingle window for requestsSmart queue
    Industry
    Regional administration · City services · Public services
    Learn more
  • In productionAI-ready

    Participatory budgeting

    Intake, screening and open review of civic initiatives with transparent statuses.

    Challenge
    Initiatives arrive in free form, duplicate each other, get lost during screening and applicants do not understand rejections.
    Digital core
    Initiative intakeClassification and de-duplicationPreliminary requirement screening
    Industry
    Regional administration · Urban development · Civic participation
    Learn more
  • In productionAI-ready

    Special economic zone digitalisation

    A digital perimeter for investor work: applications, residency, processes and monitoring.

    Challenge
    Investor interaction runs on email and spreadsheets, approval timelines are opaque and resident reporting is collected manually.
    Digital core
    Investor accountResidency applicationsDocument and requirement verification
    Industry
    Investment · Industry · Regional development
    Learn more

Full delivery cycle

From research to long-term support

One process with fixed artefacts at every stage.

  • 01

    Research

    We study processes, constraints, regulations and data.

  • 02

    Requirements

    We fix functional and non-functional requirements.

  • 03

    Architecture

    We design the target architecture, integrations and data model.

  • 04

    UX/UI

    We design scenarios, interfaces and accessibility.

  • 05

    Development

    We build in iterations with working demos.

  • 06

    Integration

    We connect adjacent systems, APIs and data sources.

  • 07

    Testing

    Functional, load, integration and security testing.

  • 08

    Launch

    Deployment, data migration and user training.

  • 09

    Support

    Support, evolution, SLA and cost of ownership.

Have a challenge that needs to become a working system?

Tell us about the project — the TEQ team will propose a possible format for research, development or deployment.

Discuss a projectContact us