Regional administration · City services · Public services
Ashyq Ukimet service akimat
A service akimat platform: services, requests and feedback in a single window.
Value proposition
Residents get clear service navigation and transparent request statuses; the akimat gets a manageable request flow and quality measurement.
Challenge
Service information is scattered across sources, the required documents are unclear and service quality is measured irregularly.
Who it is for
- Akimats and regional structures
- City services
- Residents
- Digital transformation leaders
Digital core
- Service catalogue with descriptions and requirements
- Single window for requests
- Smart queue
- Resident account
- Service quality assessment
- Service analytics
Functional modules
- Service navigator
- Appointments and queue
- Request intake and processing
- Status notifications
- Surveys and quality scoring
- Executive dashboard
Architecture
- 01
Channels
- Resident portal
- Mobile app
- Kiosks at service centres
- Contact centre
- 02
Business logic
- Service regulations
- Request routing
- Queue and appointments
- SLA and quality control
- 03
AI layer
- Citizen Services Agent
- Kazakh and Russian consultations
- Document checklist generation
- Service quality analysis
- 04
Data
- Service registry
- Request history
- Quality metrics
- Resident profile
TEQ Intelligence Layer
AI Intelligence Layer
- Public service navigationAI module available
- Consultations in Kazakh and RussianAI module available
- Document checklist generationAI module available
- Smart queueAI-ready
- Service quality analysisAI module available
- Citizen Services AgentAI module available
The AI modules are built and connect to the solutions. They are not yet running in production at client sites — they are available for a pilot or a deployment project.
Pluggable agents
Citizen AI Agent
AI module availableAnswers routine citizen questions and explains required documents and the service procedure in Kazakh and Russian.
- Search over the service knowledge base
- Document checklist generation
- Escalation to a human operator
Makes no service decisions. Answers come only from the approved knowledge base; ambiguous cases are escalated to an operator.
Document AI Agent
AI module availableRecognises documents, checks completeness, detects discrepancies and prepares a routing card.
- OCR and field extraction
- Checklist validation
- Registry cross-check
- Request routing
Approval or rejection is decided by an authorised employee. The agent records the basis of every check.
Analytics AI Agent
AI module availablePrepares analytical commentary on metrics, detects anomalies and drafts reports.
- Data mart queries
- Anomaly detection
- Scenario modelling
- Report draft
Every conclusion references its data source. Publishing a report requires confirmation.
How it works
A typical scenario: from event to confirmed result.
- 11A resident describes their situation in their own words.
- 22The agent selects the relevant service and builds the document checklist.
- 33The resident books an appointment or submits the request online.
- 44An akimat employee processes the request and confirms the outcome.
- 55The resident rates the service; the rating feeds the executive analytics.
Integrations
- Government information systems (per regulation)
- Unified contact centre
- Document management systems
- Payment and notification services
Security
- Protection of residents' personal data
- Employee access control
- Audit logging of request handling
- Kazakh and Russian support in the interface and notifications
The human role
AI advises and prepares the document checklist. The service is delivered and confirmed by an akimat employee.
In government, financial and security-related processes the final decision is confirmed by an authorised employee. AI analyses the data and prepares a recommendation.
Discuss deploying this solution
Describe the target perimeter — we will propose a survey, a pilot or a full project.