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TEQ World

公共部门

面向政府机构的数字系统

GovTech、数字政务、公民诉求、呼叫中心、预算管理、智慧城市、公共安全与视频分析。

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部署要求

We design for on-premise or closed-perimeter hosting, with access control, audit logging and Kazakh and Russian language support.

服务对象

  • Government bodies
  • Quasi-public organisations
  • Akimats and regional structures
  • Digital transformation leaders

覆盖范围

  • Digital public services and a service-first approach
  • Citizen requests and a unified contact centre
  • Budget processes and public participation
  • Public safety and video analytics
  • Smart City and situational centres
  • Inter-agency integration and data exchange

TEQ Intelligent Solutions

TEQ 解决方案

各解决方案遵循相同原则：统一集成接口、统一权限模型、共享数据层，以及可插接的 AI Intelligence Layer。

全部解决方案
  • 已投入运行AI 模块可用

    项目管理系统

    统一的项目组合计划、任务与报告体系。

    业务问题
    Project data lives in spreadsheets, emails and slide decks. Statuses are updated manually, risks surface late and assignments get lost.
    数字内核
    Unified registry of projects and portfoliosHierarchy of goals, phases, tasks and assignmentsSchedules and deadline control
    行业
    Public administration · Quasi-public sector · Enterprise
    了解详情
  • 已投入运行AI 模块可用

    统一呼叫中心

    面向公民与客户的全渠道统一受理入口，并支持 SLA 管控。

    业务问题
    Requests arrive through disconnected channels and are tracked separately. Topics are set manually, routing takes time and answer quality varies.
    数字内核
    Omnichannel request intakeUnified request cardClassification and routing
    行业
    Public administration · City services · Service companies
    了解详情
  • 已投入运行AI 模块可用

    数字预算管理

    在统一流程中完成预算编制、审批与执行监控。

    业务问题
    Requests come in different formats, justifications are scattered, deviations surface after the fact and scenario analysis is manual.
    数字内核
    Budget request registryApproval routesLink between request, justification and document
    行业
    Public administration · Quasi-public sector
    了解详情
  • 已投入运行AI 模块可用

    数字检查站

    在检查节点对文件与申请进行数字化处理并校验完整性。

    业务问题
    Document checks are manual, criteria are interpreted differently and the applicant learns about a missing document too late.
    数字内核
    Request intake and registrationDocument recognition and parsingCompleteness checklists
    行业
    Public administration · Transport and logistics · Public safety
    了解详情
  • 已投入运行AI 模块可用

    Ashyq Ukimet 服务型阿基马特

    服务型阿基马特平台：政务服务、诉求与反馈一窗集成。

    业务问题
    Service information is scattered across sources, the required documents are unclear and service quality is measured irregularly.
    数字内核
    Service catalogue with descriptions and requirementsSingle window for requestsSmart queue
    行业
    Regional administration · City services · Public services
    了解详情
  • 已投入运行AI-ready

    公众参与式预算

    公开受理、审核与评议公民倡议，状态透明可查。

    业务问题
    Initiatives arrive in free form, duplicate each other, get lost during screening and applicants do not understand rejections.
    数字内核
    Initiative intakeClassification and de-duplicationPreliminary requirement screening
    行业
    Regional administration · Urban development · Civic participation
    了解详情
  • 已投入运行AI-ready

    经济特区数字化

    面向投资者的数字化闭环：申请、入区资格、流程与运营监测。

    业务问题
    Investor interaction runs on email and spreadsheets, approval timelines are opaque and resident reporting is collected manually.
    数字内核
    Investor accountResidency applicationsDocument and requirement verification
    行业
    Investment · Industry · Regional development
    了解详情

完整交付周期

从调研到长期运维

统一流程，每个阶段都有固定交付物。

  • 01

    调研

    We study processes, constraints, regulations and data.

  • 02

    需求

    We fix functional and non-functional requirements.

  • 03

    架构

    We design the target architecture, integrations and data model.

  • 04

    UX/UI

    We design scenarios, interfaces and accessibility.

  • 05

    开发

    We build in iterations with working demos.

  • 06

    集成

    We connect adjacent systems, APIs and data sources.

  • 07

    测试

    Functional, load, integration and security testing.

  • 08

    上线

    Deployment, data migration and user training.

  • 09

    运维

    Support, evolution, SLA and cost of ownership.

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